My account

How can I create a new account?
You can create an account very easily. Simply click on SIGN UP inside app, enter your e-mail and a secure password, and you’re good to go.
Thu, 9 Aug, 2018 at 8:48 AM
How can I set up a new wallet?
We do not offer a wallet service as of yet, but you can find many wallets available online. There are many different wallet types and we do not favor any spe...
Thu, 9 Aug, 2018 at 8:50 AM
How can I change my email address?
For your own security we only allow address modifications after following an identification procedure. Please contact our customer service team directly for...
Thu, 9 Aug, 2018 at 9:53 AM
How to make a withdrawal?
In order to send/transfer funds from your account balance to your wallet, you need to make a withdrawal.  You can create 1 withdrawal per currency every 24...
Fri, 8 Jun, 2018 at 7:36 AM
I've lost my password, what should I do?
1. Click “Forgot password” button in the login screen. 2. Enter the email address you used to register your account with. 3. Log in to your email and chec...
Sat, 17 Mar, 2018 at 9:24 AM
Why am I unable to withdraw funds from my account balance?
You can make 1 withdrawal per currency every 24 hours. To ensure customer's account and balance security the system may automatically apply a hold, di...
Sat, 17 Mar, 2018 at 9:22 AM
What is Reinvest? How do I use it?
You can enable the Reinvest function in the App in the Dashboard. Select  the cryptocurrency, click "Reinvest" and select how many you want reinve...
Thu, 22 Mar, 2018 at 8:30 AM
I did not get a Tokens to my Balance. What do I do?
Pay with Payeer: If you haven’t received a tokens within 10 minutes, please check your "Payeer" account maybe your transaction with status "...
Mon, 12 Mar, 2018 at 8:13 AM
I did not get a confirmation email. What do I do?
If you haven’t received a confirmation within 10 minutes, please check your "Spam" folder. In case you don’t receive anything after 24 hours conta...
Mon, 12 Mar, 2018 at 8:14 AM
May I delete my Coinface account?
Yes. To do so please write an informal request to Support from the App.
Mon, 12 Mar, 2018 at 8:12 AM